The fundamental principles of the network’s Service Standards are Quality Service, Knowledge and Reliability, whether dealing with a fellow member firm or a client.

The fundamental principles of the network’s Service Standards are Quality Service, Knowledge and Reliability, whether dealing with a fellow member firm or a client:

Quality Service
Delivering high quality, professional services by:

  • providing personal, partner-led services to all clients,
  • treating all clients the same, regardless of size or location,
  • maintaining effective quality assurance procedures for all professional work,
  • giving a prompt response to all enquiries,
  • offering the capability of working in English in addition to local languages,
  • taking a commercial and pragmatic approach which is client focused,
  • delivering relevant, innovative solutions in a timely and internationally co-ordinated manner
  • communicating clearly and regularly with clients,
  • supplying cost effective solutions,
  • offering a transparent pricing structure.


Knowledge

Offering the depth and breadth of knowledge to support client business, through:

  • Expertise – in a broad range of legal disciplines.
  • Experience – in a wide range of industries.
  • Client Focus – in understanding the client’s business.


Reliability

To be a trustworthy and valued business partner, by:

  • conducting business to the highest professional and ethical standards;
  • overcoming language and cultural differences.